Smartcare on Twitter by Reliance Communications

Reliance Communications (RCOM) begins smartcare on Twitter. What is means is that its customers are enabled to manage their account on Twitter in a cuztomized manner. It is a first-ever initiative in India by a telecom company in the Social Media vertical. With the help of smartcare on Twitter, customers of RCOM can opt for self-help and complete customization. Users just need to RCOM’s official Twitter account @RelianceMobile opting to avail multiple services like recharge account, avail best deals, make payments and a lot more, in real time.

Reliance Communications is a fully integrated telecommunication service provider company in India. It has achieved a milestone with the launch of Smartcare on Twitter to provide a number of user account management services to the organization’s wireless subscribers through Twitter’s live, public platform. Smartcare on Twitter will enable Reliance Communications’ wireless customers to administer their user account in a normal and simple way by using their Twitter account login credentials.

The customers will have to Tweet to @RelianceMobile along with the specific keywords and hashtags to avail special services in real-time. Now customer can enquire about their balance/outstanding amount, make bill payments, facilitate online recharges, activate or deactivate specific services. Not only this, there is a lot more to this. Once the customer sends a Tweet to @RelianceMobile alongwith the relevant query, keyword and hashtags, the desired information comes back as a Direct Message (DM) on his Twitter account.

All this effort is being done for some important reasons. Reliance Communications launching Smartcare on Twitter is to ensure their active presence on social media, connect with the customer with their ease and comfort, be available 24 x 7, respond back in real-time, empower customer by making them self-reliant, creating ownership and taking advance of disruptive social media platform. With the increase in time spent on social media by businesses and individuals, this move is definitely going to help RCOM customers in a big way and also will be lowering the time and cost curve.

SHRM Tech 2016 in Mumbai to Focus on Workplaces and Technology

The key focus areas of Society for Human Resource Management (SHRM) for their annual event SHRM Tech 2016 will be fast changing dynamics of workplaces and the exponential penetration of technology in every field of life and work. The conference and exposition are on April 20-21 in Mumbai. It is going to be the biggest ever HR Tech meet as there would be more than 650 HR tech delegates participating in the event. Over 15 transformational and interesting sessions are scheduled during those two days. These sessions would be focused around latest tech buzz.

There would also be around 50 partners displaying their latest products, offerings, and services in HR Tech. This is the largest association across the globe that is completely dedicated to human resource management. This is their second HR Technology Conference and Exposition in a row. The event is supposed to be the most powerful amalgamation of human resource professionals, consultants, CXOs, people, business, and technology. The event shall be taking place at Renaissance Hotel, Mumbai. The sessions for this two-day conference have been organized in a very structured manner along with a number of panel discussions and keynote addresses during which the key experts of the industry would be sharing their ideas about how to fill the widening gap between HR and technology. Technology, in any case, has to become an enabler for HR functions in particular and business in general.

There would be many renowned faces from the global and national front joining as eminent speakers during various sessions of SHRM Tech. Some of these eminent personalities are Jason Averbook, CEO of Thought Leader & Author, Manu Narang, VP HR – American Express, Abhijit Bhaduri, CLO (Chief Learning Officer), Wipro Ltd., Sunder Ramachandran, Head – Training, Pfizer India, Anuranjita Kumar, Chief HRO (Human Resource Officer), Citi South Asia, Viresh Oberoi, Founder CEO & MD,  Mjunction Services Ltd., etc. As discussed above the main focus of discussions and sessions would be on workplaces and technology and how to collaborate both to get the best out of HR function.